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Privacy Policy

Last Updated: April 14, 2026

Travy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel agent CRM platform at gotravy.online (the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, phone number, business name, and password when you create an account
  • Profile Information: Professional details, business information, and preferences
  • Client Data: Information about your clients that you input into the system, including names, contact details, travel preferences, and booking history
  • Payment Information: Billing details and payment information processed through our third-party payment processors
  • Communications: Messages, support requests, and feedback you send to us

1.2 Information Automatically Collected

  • Usage Data: Information about how you use the Service, including features accessed, time spent, and actions taken
  • Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
  • Location Data: General location information based on IP address
  • Cookies and Tracking: Data collected through cookies, web beacons, and similar technologies

1.3 Information from Third-Party Services

  • Google Workspace Integration: When you connect your Google Workspace account, we access Gmail, Google Calendar, and Google Drive data as authorized by you to provide our Service
  • Payment Processors: Transaction information from our payment processing partners
  • Analytics Providers: Aggregated usage data from analytics services

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve the Travy platform and its features
  • Account Management: To create and manage your account, authenticate users, and provide customer support
  • CRM Functionality: To enable client relationship management features, including contact organization, booking tracking, and communication history
  • Google Workspace Integration: To sync emails, calendar events, and documents as authorized by you
  • Payment Processing: To process subscription payments and manage billing
  • Communications: To send you service updates, newsletters, and marketing communications (which you can opt out of)
  • Analytics and Improvement: To analyze usage patterns and improve our Service
  • Security: To detect, prevent, and address technical issues, fraud, and security threats
  • Legal Compliance: To comply with legal obligations and enforce our Terms of Service

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

  • Cloud hosting providers (infrastructure and data storage)
  • Payment processors for subscription billing
  • Email delivery services
  • Analytics and monitoring services
  • Customer support platforms

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Google Workspace Integration

When you authorize Google Workspace integration, data flows between Travy and Google services according to your permissions. We only access the Google data you explicitly authorize and use it solely to provide the Service functionality you've enabled.

3.3 Business Transfers

If Travy is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

3.4 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights, property, or safety
  • Prevent fraud or security threats
  • Enforce our Terms of Service

3.5 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication mechanisms
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  • Account Data: Retained for the duration of your active subscription and for a reasonable period after account closure
  • Client Data: You control retention of client data within the platform; we retain backups for disaster recovery purposes
  • Usage Data: Typically retained for up to 24 months for analytics purposes
  • Payment Records: Retained as required by tax and accounting regulations

You may request deletion of your data as described in the "Your Rights" section below.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

You have the right to access your personal information and receive a copy in a portable format.

6.2 Correction

You can update or correct your account information directly through the Service settings.

6.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions. Note that deleting your account will result in loss of access to the Service.

6.4 Opt-Out

  • Marketing Communications: You can opt out of promotional emails by using the unsubscribe link in our emails
  • Cookies: You can manage cookie preferences through your browser settings
  • Google Workspace Access: You can revoke Google Workspace permissions at any time through your Google account settings

6.5 Data Portability

You can export your client data from the Service at any time using our data export features.

6.6 Objection and Restriction

You may object to certain processing of your information or request that we restrict processing in certain circumstances.

To exercise any of these rights, please contact us at privacy@gotravy.online.

7. International Data Transfers

Travy operates globally, and your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

  • Standard contractual clauses approved by relevant authorities
  • Ensuring third-party processors comply with applicable data protection laws
  • Implementing technical and organizational security measures

8. Children's Privacy

The Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

9. Google API Services User Data Policy

Travy's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

  • We only request access to Google user data necessary to provide or improve user-facing features
  • We do not use Google user data for serving advertisements
  • We do not allow humans to read Google user data unless: (1) we have your affirmative agreement, (2) it's necessary for security purposes, or (3) it's required to comply with applicable law
  • We do not transfer Google user data to third parties except as necessary to provide or improve user-facing features, comply with applicable law, or as part of a merger or acquisition with user notice

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. Cookies are small data files stored on your device.

Types of Cookies We Use:

  • Essential Cookies: Required for the Service to function properly
  • Analytics Cookies: Help us understand how users interact with the Service
  • Preference Cookies: Remember your settings and preferences
  • Authentication Cookies: Keep you logged in securely

You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use some features of the Service.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending an email notification to your registered email address
  • Displaying a notice within the Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: privacy@gotravy.online
Website: https://gotravy.online
Mailing Address: [To be provided based on company registration]

For data protection matters specifically, you may contact our Data Protection Officer at: dpo@gotravy.online

14. Regional-Specific Information

14.1 For European Economic Area (EEA) and UK Users

If you are located in the EEA or UK, you have additional rights under the General Data Protection Regulation (GDPR):

  • The legal basis for processing your data is typically contract performance, legitimate interests, or your consent
  • You have the right to lodge a complaint with your local data protection authority
  • You may withdraw consent for data processing where consent is the legal basis

14.2 For California Users

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights:

  • Right to know what personal information we collect, use, and disclose
  • Right to request deletion of your personal information
  • Right to opt-out of sale of personal information (note: we do not sell personal information)
  • Right to non-discrimination for exercising your CCPA rights

14.3 For South African Users

If you are located in South Africa, you have rights under the Protection of Personal Information Act (POPIA):

  • We process your information lawfully, with your consent or as necessary for contract performance
  • You have the right to object to processing and request correction of your information
  • You may lodge a complaint with the Information Regulator

Effective Date: April 14, 2026

This Privacy Policy is part of and incorporated into the Travy Terms of Service.